Dedhapi Limited (bdedhapi) has a responsibility to protect and respect your privacy and look after your personal data. This policy (together with our Terms and Conditions sets out the basis on which any personal information we collect from you, or that you provide to us, will be used by us. It explains the type of data we collect, how we use it together with the reasons we may need to disclose it to others. In this Privacy Notice, “we”, “us” and “our” refers to bdedhapi.
When we say, “you” and “your” in this notice, we mean anyone whose personal information we may collect, including: Anyone seeking any information, or wishing to post information or photos or videos on the site; Anyone wishing to advertise as a supplier; Anyone whose details are provided during the registration/sign in process.Anyone seeking a quotation from us or whose details are provided during the ordering process Anyone named as the recipient of the product or service.
Who are we?
Dedhapi Limited (bdedhapi) company number 10537256 is a provider of on-line products and services. Our registered office is located at 12 Conqueror Court, Sittingbourne, Kent. ME10 5BH.bdedhapi may be both data controller and data processor for your personal data under certain circumstances.
How the law protects you
We are only able to process personal data if we have valid reasons to do so. The reasons we process your personal data include, but are not limited to, your consent, performance of a contract, billing and to contact you.
If you provide us with personal data about a third party (for example when registering to use the site, advertise or ordering something on their behalf or entering details of the intended recipient of a product or service), you confirm that you have obtained the express consent from the third party for the disclosure and use of their personal data.
You have the right to withdraw consent at any time (see ‘Your Rights’). In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our services or process the cancellation of your service. Due to legal obligations and/or regulatory requirements we may not always be able to remove your personal information. For example, there are legal and accountancy reasons why we may need to keep your data.
How do we collect personal data from you?
We may collect personal information from various sources including you or your representative. We receive information about you from you when you use our website, complete forms or register/sign up on our website, if you contact us by phone, email, live-chat or in any other way in respect of any of our products and services and/or during the purchasing of any product or service.
We also collect information from other persons or organisations, for example, service providers who provide the service for our products.
What type of data do we collect from you?
We collect the following types of personal information about you, so we can complete the activities explained in “How we use your data:” Personal details that you provide which may include, but may not be limited to, your name, date of birth, address, telephone number (including mobile number), credit card information or e-mail address; Details of the recipient of the products or services we offer that you provide when placing your order, including name, address and any contact telephone numbers. However, this detail will not be used for direct marketing purposes unless you give us your permission to do so. If you contact us, we may keep a record of that correspondence; Details of any transactions you carry out through our website and relating to the fulfilment of orders; and communications or dealings with third parties who hold personal information on you (which could include organisations such as banks and credit card agencies).
How do we use your data?
Your data includes personal details that you provided to us or anyone acting on your behalf. This information is then used in the following ways: To process orders that you have submitted to us; To provide you with products and services; Maintaining and updating your customer record; To comply with our contractual obligations, we have with you; To help us identify you and any accounts you hold with us; To enable us to review, develop and improve the website and services; Responding to your requests if you contact us with a query or a complaint; To administer accounts and process payments; To detect fraud or prevent financial crime to meet our legal requirements; To carry out statistical analysis; Understanding our customer’s needs and requirements; To notify you about changes to our website and services; To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; and to inform you of service and price changes. We may also use your personal information with your consent, or upon being informed by third parties that you have consented to have us do so, permit selected third parties to use your personal information to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by e-mail, SMS, mail, telephone or other means. If you are an existing customer, we may contact you from time to time (by e-mail, mail, telephone, SMS or other means) with information about goods and services similar to those which were the subject of a previous sale to you or about services or products you have expressed an interest in. If you would like to opt-out of bdedhapi contacting you for marketing purposes, you can do so at any time by emailing firstname.lastname@example.org
How long will your information be kept?
We will only hold your information for as long as necessary to administer your order, deal with your enquiry, manage our business or to comply with legal or regulatory requirements.
On the fulfilment of your order, we may keep your data for up to 7 years. We may not be able to delete your data before this time due to legal and/or accountancy obligations. We may also keep it for research or statistical purposes.
Who do we share your information with?
Your personal information may also be made available to third parties who help us by providing us with services under contract. Such services include (but are not limited to) audits, legal advice, communications, IT hosting and IT maintenance. We may pass your personal data to third parties for the provision of services on our behalf (for example processing your payment). However, we will only ever share information about you that is necessary to provide the service and we have specific contracts in place, which ensure your personal data is protected. We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering appropriate confidentiality undertakings. We may also share your personal data if we are under a duty to disclose data to comply with any legal obligation or to protect the rights of bdedhapi, our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection and credit risk. We do not sell your personal data to third parties for marketing or advertising purposes and we will only share your information in compliance with data protection laws.
You have the right to:
- Object to us using your personal information. We will either agree to stop using it or explain why we are unable to
- Ask for a copy of the personal information we hold about you, subject to certain exemptions
- Ask us to update or correct your personal information to keep it accurate Ask us not to process your personal data for marketing purposes.
- Ask us to delete your personal information from our records if it is no longer needed for the original purpose
- Ask us to restrict the use of your person information in certain circumstances
- Ask for a copy of the personal information you provided to us, so you can use it for your own purposes
- Ask us, at any time, to stop using your personal information, if using it is based only on your consent
- Complain about how we handle your data (see ‘Who to contact’ below)
Where we store your personal data
Some of the organisations we share your personal information to store it or to fulfil an order may be located in the European Union (EU) where your personal information is protected by laws equivalent to those in the UK. If we must transfer data to organisations in a third country outside the EU, our contracts with these parties require them to provide an equivalent level of protection for your personal information.
Links to other sites
Our website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. As we do not control the information provided on those websites or the use of any information collected on them please check their privacy policies before you submit any personal data to them.
As information transmitted via the internet is not completely secure, we cannot guarantee the security of any data you transmit to our site and you do so at your own risk. We will, however, ensure that we have security procedures and processes in place aimed at keeping your data secure. Payment details, for example, are encrypted and protected. If you have been given or chosen a password to enable you to use our services or access areas of the website, you are responsible for keeping the password confidential.
Who to contact
If you have any questions/comments or requests about privacy you can email us at email@example.com. Please state your full name and your address.
Please note, we may request evidence of your identity to process your request.
Please inform us if you think we are retaining or using your personal data incorrectly. If you are not happy with any aspect of how we handle your data, we encourage you to come to us in the first instance, but you are entitled to complain to the Information Commissioner’s Office (ICO):
Writing: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113 (local rate) 01625 545 745 (National Rate)